FAQ

Q: I have some diamonds from an existing piece of jewellery which I wanted to incorporate into my ring. Can I use them?
Q: Are your diamonds conflict-free?
Q: How long does it take for my ring to be made?
Q: Do you sell diamond jewellery other than engagement rings?
Q: Can I sell my diamond to Crawford Jewellers?
Q: Can I change my setting if my partner isn’t thrilled about the style I chose?
Q: I have some ideas about how I would like my custom piece of jewellery to look. Can you customize it?
Q: I have a picture of a ring I liked. If I showed it to you, can you make it for me?
Q: How much should I spend on my engagement ring?
Q: How do I find out the price for an engagement ring I saw on your web site?
Q: I’ve looked through all of the styles on your web site, but I can’t quite find the ring I had in mind. Are there more styles I could see?
Q: Do you carry anything other than engagement and wedding rings?
Q: Do you offer financing for my jewellery purchase?
Q: How long has your company been in business?
Q: How should I care for my diamond jewellery?


Q: I have some diamonds from an existing piece of jewellery which I wanted to incorporate into my ring. Can I use them?
A: Most certainly. One of our specialties is restyling old jewellery.
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Q: Are your diamonds conflict-free?
A: All diamonds at Crawford Jewellers have been purchased from legitimate sources which are not involved in funding conflict in any country. Based on either personal knowledge or guarantees from our suppliers, we guarantee that our diamonds are conflict free.
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Q: How long does it take for my ring to be made?
A: Gold rings are finished within a week and platinum rings take about 2 weeks.
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Q: Do you sell diamond jewellery other than engagement rings?
A: Yes, we carry some select pieces of diamond jewellery such as diamond stud earrings, pendants and tennis bracelets.
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Q: Can I sell my diamond to Crawford Jewellers?
A: We would be happy to take a look at your diamond. Whether we will buy it or not will be judged on a case-by-case basis.
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Q: Can I change my setting if my partner isn’t thrilled about the style I chose?
A: You may change the style of your solitaire ring for another setting of equal or greater value for up to 30 days from the day of pick-up. If the setting you decide to change to is more expensive than the one you purchased, we will just charge you the difference.
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Q: I have some ideas about how I would like my custom piece of jewellery to look. Can you customize it?
A: Yes. The only things that will limit what we can do are your imagination and your budget.
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Q: I have a picture of a ring I liked. If I showed it to you, can you make it for me?
A: Yes
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Q: How much should I spend on my engagement ring?
A: Some people will tell you that it should be 2 to 3 months worth of your salary. (Is that gross or net though?) Others say it should have at least a 1 carat diamond. We don’t follow any of these guidelines. It may sound cliché but you should budget what you’re comfortable with. We will help you express what you want to express with the budget you have in mind.
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Q: How do I find out the price for an engagement ring I saw on your web site?
A: Since you choose the size and quality of your diamond, and the karat of gold or platinum for your ring, our unique manufacturing system means that almost any ring can be made to fit almost any budget. So the price for any particular ring can vary widely, depending on the choices you make. A diamond consultant from our showroom can walk you through the process of choosing a diamond ring that suits your taste and your budget.
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Q: I’ve looked through all of the styles on your web site, but I can’t quite find the ring I had in mind. Are there more styles I could see?
A: Only our best-selling designs are currently featured on our web site simply because the cost of photographing and displaying our over 4000 designs on the Internet would be prohibitive. If you don’t see the style you’re looking for on our web site, drop by one of our showrooms to see our full selection of diamond jewellery and over 4000 diamond ring designs.
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Q: Do you carry anything other than engagement and wedding rings?
A: Certainly. Although we are “Engagement Ring Specialists”, we also carry an extensive selection of earrings, pendants, bracelets and other diamond jewellery. Stop by any of our showrooms to see our full selection.
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Q: Do you offer financing for my jewellery purchase?
A: Yes, financing is available. Call us for details.
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Q: How long has your company been in business?
A: Crawford Custom Jewellers have been in business since 1963.
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Q: How should I care for my diamond jewellery?
A: With proper care and maintenance, your diamond jewellery can last a lifetime. Here are a few tips to help you prolong the life of your jewellery.
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Clean your jewellery in warm, soapy water with a soft brush. Use a mild soap such as dish soap, and never use bleach or any cleaner containing bleach. Avoid wearing your jewellery when using household cleaners, which may tarnish gold. Even the chlorine in swimming pools can cause tarnishing, as can perfumes, colognes and perspiration, especially during the hot summer months. Avoiding chemicals of this nature is particularly important for white gold, which contains small amounts of nickel and other minerals which may tarnish when exposed to certain chemicals.

Also remember to remove your jewellery before doing manual labour or playing sports. Diamonds can be lost or chipped by a blow during these activities. And of course, feel free to drop by any of our showrooms and we will be happy to clean and inspect your jewellery as a preventative measure.